Shipping policy
SHIPPING POLICY
Once you order, you'll get a confirmation email with your order number and details. Orders are processed and dispatched from the Gold Coast within 3 business days, and you'll get a tracking email as soon as it ships (with follow-up updates from Shippit, if that's your courier). We keep things paper-free. Everything about your order is sent by email and sits in your account, with just a simple Baby Lemonade card tucked inside your parcel.
DELIVERY TIMEFRAMES & COSTS
Australia, Standard: 1-10 business days (3-14 days regional WA, NT, VIC & SA). Free over $250, otherwise calculated at checkout.
Australia, Express: Next business day metro (2-3 days regional WA, NT, VIC & SA, check auspost.com.au). Calculated at checkout.
New Zealand, Standard: 5-7 days. $20.
New Zealand, Express: 3-5 days. $25.
Asia, Australia Post: 5-14 days. $25.
USA, Australia Post: 5-14 days. $25.
Rest of World, Australia Post: 5-14 days. $25.
+ AUTHORITY TO LEAVE & DELIVERY NOTES
All parcels are sent with Authority to Leave. If you'd like to select signature required, please do so on your tracking confirmation link. Goods being sent to a parcel locker or PO box can only be sent via Australia Post. During peak sale periods, extended delivery times may be apparent.
+ TRACKING
Australia Post do not consistently update their tracking for standard shipment parcels. If 14 days have passed with no update, please contact us via contact@babylemonadestore.com.au so we can instigate a search with Australia Post, or contact Australia Post directly and provide us with the claim number so we can assist you.
+ FREE SHIPPING ORDERS
Any time a FREE SHIPPING code is applied to an order, the order will be shipped via Standard post only.
+ DISCOUNT CODES
Enter your code and click the APPLY button, which will show the discounted amount in your cart. It's up to you to ensure the discount has been successfully applied before paying. Only one discount code can be used per order, and we're unable to alter payment after checkout if a code wasn't applied, so please check your order summary before continuing.
+ INTERNATIONAL SHIPPING
International shipping is sent using Australia Post Global Mail (depending on the service and country you select), and delivery schedules vary by destination country. Once your order has a tracking number, we recommend tracking it via the Australia Post website. International transport capabilities remain capped at this time, so some deliveries may take longer than usual.
+ IMPORT DUTY & TAXES
It is the responsibility of the buyer to pay all import taxes and charges associated with their order for their relevant country. Baby Lemonade Store charges you for the cost of shipping only. Baby Lemonade will collect taxes at the time of order when required.