Shipping policy
SHIPPING POLICY
AUSTRALIA
Q. HAS MY ORDER SHIPPED?
Once you have placed an order you will receive a confirmation email with the order number and details of your order. Your order will then be processed and dispatched within 3 business days. Once dispatched, you will receive a shipping email with tracking details. If your order has been sent with Shippit you will then receive further updates from shippit regarding your delivery. All our orders are shipped out with a simple business card inside. As an environmentally friendly action we have implemented a paper free service for your orders. All relevant information will be communicated via email and within your order and Baby Lemonade Store account.
Once you have placed an order you will receive a confirmation email with the order number and details of your order. Your order will then be processed and dispatched within 3 business days. Once dispatched, you will receive a shipping email with tracking details. If your order has been sent with Shippit you will then receive further updates from shippit regarding your delivery. All our orders are shipped out with a simple business card inside. As an environmentally friendly action we have implemented a paper free service for your orders. All relevant information will be communicated via email and within your order and Baby Lemonade Store account.
Q. HOW LONG UNTIL MY ORDER WILL ARRIVE?
Within Australia, we ship via both Australia Post and Shippit.
Orders over $250, will receive complimentary Delivery, and will be sent via Standard Shipping with tracking, please note, this is not an Express service. Australia Post Standard delivery is approximately between 1-10 business days after your order dispatch. For deliveries to rural/country postcodes in Western Australia, Northern Territory, Victoria and South Australia, deliveries can take a few days longer, approximately 3-14 days. Express delivery within major metro and regional population centres is next business day. For delivery to rural/country postcodes in Western Australia, Northern Territory, Victoria and South Australia please allow extra time, as your postcode could be outside the guaranteed express postal next day network, and will occur approximately between 2 - 3 business days. Please check at www.auspost.com.au to see if your postcode is within the next day delivery postcodes if you are selecting express shipping. All parcels are sent with the Authority to Leave. If you would like to select signature required, please do so on the tracking confirmation link. Please note, goods being sent to a parcel locker or PO box can only be sent via Australia Post. During peak sale periods extend delivery times may be apparent.
Within Australia, we ship via both Australia Post and Shippit.
Orders over $250, will receive complimentary Delivery, and will be sent via Standard Shipping with tracking, please note, this is not an Express service. Australia Post Standard delivery is approximately between 1-10 business days after your order dispatch. For deliveries to rural/country postcodes in Western Australia, Northern Territory, Victoria and South Australia, deliveries can take a few days longer, approximately 3-14 days. Express delivery within major metro and regional population centres is next business day. For delivery to rural/country postcodes in Western Australia, Northern Territory, Victoria and South Australia please allow extra time, as your postcode could be outside the guaranteed express postal next day network, and will occur approximately between 2 - 3 business days. Please check at www.auspost.com.au to see if your postcode is within the next day delivery postcodes if you are selecting express shipping. All parcels are sent with the Authority to Leave. If you would like to select signature required, please do so on the tracking confirmation link. Please note, goods being sent to a parcel locker or PO box can only be sent via Australia Post. During peak sale periods extend delivery times may be apparent.
Q. WHY HAS MY TRACKING NOT UPDATED?
Australia Post do not consistently update their tracking for standard shipment parcels. If 14 days have passed and there has been no update, please contact us via contact@babylemonadestore.com.au so we can instigate a search with Australia Post. Alternatively, you can also contact Australia Post and then provide us with the Claim number so we can also assist you.
Australia Post do not consistently update their tracking for standard shipment parcels. If 14 days have passed and there has been no update, please contact us via contact@babylemonadestore.com.au so we can instigate a search with Australia Post. Alternatively, you can also contact Australia Post and then provide us with the Claim number so we can also assist you.
Q. MY DISCOUNT DID NOT APPLY?
When we run a promotion with a discount code it is up to the customer to ensure the discount has successfully been entered at checkout. You must type the code and click the APPLY button to have the discount applied. Only one discount code can be used per order. Please note, if a code has been unsuccessfully entered at checkout, we are unable to alter the payment at a later date. We do recommend in this case, you are satisfied with your order summary before continuing with the checkout process.
INTERNATIONAL
Q. WHAT POSTAL SERVICE DO YOU USE?
Please note it is the responsibility of the buyer to pay all import taxes and charges associated with their order for their relevant country. Baby Lemonade Store charge you for the cost of the shipping only. International Shipping will be sent using Australia Post, Global Mail or DHL Express (depending on the service and country that you select). Please note delivery schedules vary depending on the destination country. Once goods have been assigned a tracking number, we recommend you track the goods via DHL or DHL Ecommerce website. As a reminder, at this time, international transportation capabilities remained capped, leaving some deliveries times to be extended.
Please note it is the responsibility of the buyer to pay all import taxes and charges associated with their order for their relevant country. Baby Lemonade Store charge you for the cost of the shipping only. International Shipping will be sent using Australia Post, Global Mail or DHL Express (depending on the service and country that you select). Please note delivery schedules vary depending on the destination country. Once goods have been assigned a tracking number, we recommend you track the goods via DHL or DHL Ecommerce website. As a reminder, at this time, international transportation capabilities remained capped, leaving some deliveries times to be extended.
Q. IMPORT DUTY TO BE PAID - WHO PAYS FOR THIS?
Please note it is the responsibility of the buyer to pay all import taxes and charges associated with their order for their relevant country. Baby Lemonade Store charge you for the cost of the shipping only.
Please note it is the responsibility of the buyer to pay all import taxes and charges associated with their order for their relevant country. Baby Lemonade Store charge you for the cost of the shipping only.