SHIPPING & RETURNS FAQ
Q. Has my order shipped?
Once you have placed an order you will receive a confirmation email with the order number and details of your order. Your order will then be processed and dispatched within 3 business days. Once dispatched, you will receive a shipping email with tracking details. If your order has been sent with Shippit you will then receive further updates from shippit regarding your delivery.
All our orders are shipped out with a simple business card inside. As an environmentally friendly action we have implemented a paper free service for your orders. All relevant information will be communicated via email and within your order and Baby Lemonade Store account.
Q. How long will it take for my order to arrive?
Within Australia, we ship via both Australia Post and Shippit.
Your Delivery is Standard Shipping with tracking, and is not an Express service. The Express Shipping option is available at checkout.
Australia Post Standard delivery approximately between 1 - 10 business days after your order has been sent. For some orders being delivered to rural/country postcodes in Western Australia, Northern Territory, and Victoria and South Australia, deliveries can take a few days longer, approximately 3 - 14 days
Express delivery within major metro and regional population centres is next business day. For delivery to rural/country postcodes in Western Australia, Northern Territory, and Victoria and South Australia please allow extra time, as your postcode could be outside the guaranteed express postal next day network. Please check at www.auspost.com.au to see if your postcode is within the next day delivery postcodes if you are selecting express shipping.
All parcels are sent with the Authority to Leave. If you would like to select signature required, please do so on the tracking confirmation link.
Shippit deliveries are between 1-5 days for standard delivery. If you are in a rural area please allow between 3-14 days.
Please note you can’t select which courier service as this depends on the shipment origin. If your goods are shipping from our stores, they are sent via Australia Post. If your goods are sent from our warehouse location, they are sent using Shippit. Goods being sent to a parcel locker or PO box can only be sent via Australia Post.
Q. My goods have been sent Australia Post Standard Service and tracking has not updated in my shipping link?
Australia Post do not consistently update their tracking for standard shipment parcels. If 14 days have passed and there has been no update, please contact us via email@example.com so we can instigate a search with Australia Post. Alternatively, you can also contact Australia Post and then provide us with the Claim number so we can also assist you.
Q. How much will my delivery cost?
Q. My Discount code didn’t apply to my order.
When we run a promotion with a discount code it is up to the customer to ensure the discount has successfully been entered at checkout. You must type the code and click the APPLY button to have the discount applied. Only one discount code can be used per order. Please note, if a code has been unsuccessfully entered at checkout, we are unable to alter the payment at a later date. We do recommend in this case, you are satisfied with your order summary before continuing with the checkout process.
INTERNATIONAL ORDERS + SHIPPING
Q. How will my international order be sent?
International Shipping will be sent using DHL Ecommerce GLOBAL MAILor DHL Express (depending on the service and country that you select). Please note delivery schedules vary depending on the destination country. Once goods have been assigned a tracking number, we recommend you track the goods via DHL OR DHL ECOMMERCE website.
PLEASE NOTE DUE TO COVID-19 THERE ARE DELAYS ON ALL SERVICES DUE TO THE LACK OF PLANES FLYING.
Q. My parcel requires import duty to be paid. Who pays this?
Please note it is the responsibility of the buyer to pay all import taxes and charges associated with their order for their relevant country. Baby Lemonade Group Pty Ltd charge you for the cost of the shipping only.
PLEASE NOTE ITEMS PURCHASE DURING BLACK FRIDAY SALE ARE MARKED AS FINAL SALE. NO RETURNS WILL BE ACCEPTED FOR CHNAGE OF MIND OR SIZE.
Q. How do I return an item I have ordered?
We want to make sure you love your purchase from Baby Lemonade Store.
If for any reason you are not happy with your purchase, please visit our MAKE A RETURN portal or visit http://babylemonadestorep.returnscenter.com
Once your return has been successfully processed, you will receive an email with your credit voucher. Any item received outside of 14 days after delivery will not be accepted.
If goods are deemed to have been worn or a fault has occurred whilst in the possession of the purchaser, then a refund or exchange is deemed void. This is at the discretion of Baby Lemonade Store. Please note, any order or contact made via email over a weekend or public holiday period will be processed within 24 hours of the following business day.
It is important to note; by successfully completing a checkout, you have agreed to the terms outlined here. If you are unsure of anything and require further clarification, please don’t hesitate to reach out to us on 0422241056 or firstname.lastname@example.org
Q. Can I exchange an item?
Due to our limited stock and high-volume turnover, we don’t want anyone to miss out on an item, so we are only able to offer credit voucher, for returned items. This we be emailed to you upon receipt and processing of your return. The voucher can be used both in-store and online, for further purchases including the size you want to swap for. Please note we are unable to hold stock waiting for a return to be sent back.
Q. What do I do if I have received a faulty item?
We try our best to thoroughly inspect all items prior to shipping however if you receive an item believed to have a manufacturing fault , please send photos and an explanation of the issue to email@example.com within two days of receiving your order. The item will then be reviewed and we may request the item be returned. The item may be required to be sent to the supplier. Once your item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved and the item have been deemed faulty, your refund will be processed through your original method of payment. This will also include refund of freight charges. You will receive notification of via email.
Q. Have you received my return?
We will process your return within 5 business days of your item(s) being delivered to us. Once your return has been processed, you will receive an email notification your credit has been processed and a credit voucher for the amount.. Credit notes are valid for 6 months from the date of issue. Credit notes not used within 6 months can be extended on request.
Q. Do I need to pay postage to return an item?
Yes – customers will be responsible for all postage fees due to a return. We don’t refund delivery charges, or the cost of returning products unless the product is faulty. Any items being returned will need to be thoroughly packaged in a similar manner to how they were shipped to avoid damage during transit. If the package does not reach us safely, we will not be able to complete a refund or credit. We recommend sending your parcel via a traceable method to provide peace of mind and please retain proof of postage until you have received confirmation that your return has been successfully processed. Baby Lemonade Store cannot be held responsible for goods that may be lost or damaged during the return shipping process.
Q. Can I return a sale item?
Sale items are priced to clear so please choose carefully as we don’t accept returns on sale items unless deemed faulty. Under Australian Consumer Law we’re not required to provide a refund or replacement on sale items if you change your mind. This includes change of mind in regard to the size or fit of your product.
Q. Can I return an item bought with a discount code?
If the item is purchased utilising a one-off discount code, to the value of 15% or less, we will process the return as a we would a full price item. If the item is an already reduced sale item bought with the discount then it is not able to be returned. Please note, this means any items purchased during our Black Friday Mega Sale are unreliable for return or exchange and is therefore considered Final Sale.
Q. Can I alter or cancel my order after payment?
Unfortunately, after the transaction has been processed, we are unable to cancel or alter the order. Once an order has been placed, we are unable to amend any discount codes or partially refund any payments. If you have purchased the incorrect size, please email firstname.lastname@example.org immediately and we will try our best to accommodate your request however we can’t guarantee any changes.
IMPORTANT By placing an order online and successfully completing checkout, you are agreeing to our returns and shipping terms. If you are unsure of anything, please do not hesitate to call us on 0422 241 056