FREE SHIPPING ON DOMESTIC ORDERS OVER $100

SHIPPING AND RETURN POLICY

SHIPPING POLICY

AUSTRALIA

Q. HAS MY ORDER SHIPPED?
Once you have placed an order you will receive a confirmation email with the order number and details of your order. Your order will then be processed and dispatched within 3 business days. Once dispatched, you will receive a shipping email with tracking details. If your order has been sent with Shippit you will then receive further updates from shippit regarding your delivery. All our orders are shipped out with a simple business card inside. As an environmentally friendly action we have implemented a paper free service for your orders. All relevant information will be communicated via email and within your order and Baby Lemonade Store account. 

Q. HOW LONG UNTIL MY ORDER WILL ARRIVE?
Within Australia, we ship via both Australia Post and Shippit. 
Orders over $100, will receive complimentary Delivery, and will be sent via  Standard Shipping with tracking, please note, this is not an Express service. Australia Post Standard delivery is approximately between 1-10 business days after your order dispatch. For deliveries to rural/country postcodes in Western Australia, Northern Territory, Victoria and South Australia, deliveries can take a few days longer, approximately 3-14 days 
Express delivery within major metro and regional population centres is next business day. For delivery to rural/country postcodes in Western Australia, Northern Territory, Victoria and South Australia please allow extra time, as your postcode could be outside the guaranteed express postal next day network, and will occur approximately between 2 - 3 business days. Please check at www.auspost.com.au to see if your postcode is within the next day delivery postcodes if you are selecting express shipping.  
All parcels are sent with the Authority to Leave. If you would like to select signature required, please do so on the tracking confirmation link. Please note, goods being sent to a parcel locker or PO box can only be sent via Australia Post. During peak sale periods extend delivery times may be apparent. 

Q. WHY HAS MY TRACKING NOT UPDATED?
Australia Post do not consistently update their tracking for standard shipment parcels. If 14 days have passed and there has been no update, please contact us via contact@babylemonadestore.com.au so we can instigate a search with Australia Post.  Alternatively, you can also contact Australia Post and then provide us with the Claim number so we can also assist you. 

Q. MY DISCOUNT DID NOT APPLY?
When we run a promotion with a discount code it is up to the customer to ensure the discount has successfully been entered at checkout. You must type the code and click the APPLY button to have the discount applied. Only one discount code can be used per order. Please note, if a code has been unsuccessfully entered at checkout, we are unable to alter the payment at a later date. We do recommend in this case, you are satisfied with your order summary before continuing with the checkout process.

INTERNATIONAL

Q. WHAT POSTAL SERVICE DO YOU USE? 
Please note it is the responsibility of the buyer to pay all import taxes and charges associated with their order for their relevant country.  Baby Lemonade Group Pty Ltd charge you for the cost of the shipping only. International Shipping will be sent using DHL Ecommerce, Global Mail or DHL Express (depending on the service and country that you select). Please note delivery schedules vary depending on the destination country. Once goods have been assigned a tracking number, we recommend you track the goods via DHL or DHL Ecommerce website. As a reminder, at this time, international transportation capabilities remained capped, leaving some deliveries times to be extended.

Q. IMPORT DUTY TO BE PAID - WHO PAYS FOR THIS? 
Please note it is the responsibility of the buyer to pay all import taxes and charges associated with their order for their relevant country.  Baby Lemonade Group Pty Ltd charge you for the cost of the shipping only.  

Q. HOW MUCH DOES DELIVERY COST?

METHOD

TIME

RATE

AUSTRALIA

STANDARD (FREE OVER $100)

3-10 DAYS

$10

EXPRESS

1-3 DAYS

$12.50

NEW ZEALAND

STANDARD

5-7 DAYS

$20

EXPRESS

3-5 DAYS

$30

ASIA

DHL E COMMERCE

5-14 DAYS

$35

EUROPE

DHL E COMMERCE

5-14 DAYS

$40

USA

DHL E COMMERCE

5-14 DAYS

$35

REST OF WORLD

DHL E COMMERCE

5-14 DAYS

$35


RETUNRS POLICY

Q. HOW DO I RETURN MY GOODS?
At Baby Lemonade Store, we want you to love each and every one of your pieces. If you change your mind then we are happy to give you the option to return your goods for a credit voucher or refund. If you choose to receive a credit voucher, you will receive an additional $15-voucher towards your next purchase. To initiate your return process, please visit our MAKE A RETURN portal or visit http://babylemonadestorep.returnscenter.com 

Q. DOES MY ORDER QUALIFY FOR A RETURN?
Please note, to be eligible for a refund request must be made within 5 Days of receiving your full-priced goods. If you contact us after 5 Days, you are eligible for a credit voucher only. Items must be posted within 14 Days of receiving your order. Any orders posted after this time, may be denied. Once your return has been successfully processed, you will receive an email with your credit voucher, or refund notification. Refunds will be processed via the original method of payment. Baby Lemonade Store reserves the right to deny a return if item(s) returned have been used, soiled, worn or damaged in any way, or have any form of excessive hair, perfume, or scents left on the fabric. Damaged goods will be returned to sender. You will be notified via email if your returned items are not suitable for refund. Items must be returned in original condition, including tags.
Return Shipment is at the cost of the purchaser. Once items are delivered to warehouse, please allow up to 3 business days for processing. 
It is important to note; by successfully completing checkout, you have agreed to the terms outlined here. If you are unsure or require further clarification, please don't hesitate to reach out to our team at contact@babylemonadestore.com.au

Q. CAN I EXCHANGE MY ORDER?
Due to limited stock holdings and high-volume turnover, we are unable to offer exchanges. Please note, at this time, we are unable to hold items during the return process. If you are wishing to exchange this can be completed in-store with us at Pacific Fair, located on the Gold Coast.

Q. CAN I RETURN IN-STORE?
If you wish to exchange or process alternative return methods, and are local you to our Gold Coast store location, you can visit us at Pacific Fair and one of our gorgeous girls will assist you with this process. Please visit within 14 days of shipment delivery and bring a printed or digital copy of your order information.

Q. MY ORDER IS FAULTY, WHAT DO I DO?
We try our best to thoroughly inspect all items prior to shipping however, if you receive an item believed to have a manufacturing fault, please send photos and an explanation of the issue to contact@babylemonadestore.com.au within two days of receiving your order. The item will then be reviewed, and we may request the item be returned. Once your item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved and the item have been deemed faulty, your refund will be processed through your original method of payment.  This will also include refund of freight charges. You will receive notification of via email. In addition, where possible, we will look to source a replacement. 

Q. HAVE YOU RECEIVED MY RETURN?
We will process your return within 5 business days of your item(s) being delivered to us. Once your return has been processed, you will receive an email notification your credit or refund has been processed. Credit notes are valid for 6 months from the date of issue. Credit notes not used within 6 months can be extended upon request. Credit notes can be used across our entire range.

Q. DO I NEED TO PAY FOR RETURN POSTAGE?
Yes – customers will be responsible for all postage fees. We don’t refund delivery charges, or the cost of returning products unless the product is deemed faulty. Any items being returned will need to be thoroughly packaged in a similar manner to how they were originally delivered to ensure damage during transit is avoided. If the package does not reach us safely, we will not be able to complete a refund or credit. We recommend sending your parcel via a traceable method to provide peace of mind. Please retain proof of postage until you have received confirmation that your return has been successfully processed. Baby Lemonade Store cannot be held responsible for goods that may be lost or damaged during the return shipping process.

Q. CAN I RETURN SALE ITEMS?
Sale items are priced to clear so please choose carefully as we don’t accept returns on sale items unless deemed faulty. Under Australian Consumer Law we’re not required to provide a refund or replacement on sale items if you change your mind. This includes change of mind in regard to the size or fit of your product.

Q. CAN I RETURN ITEM(S) PURCHASED WITH A PROMOTIONAL CODE?
If the item is purchased utilising a one-off discount code, to the value of 15% or less, we will treat this return in the same manner as a full price item. If the item is an already reduced sale item or purchased with a discount greater than 15%, it does not qualify for a return. This applies both online & in-store.

Q. CAN I ALTER OR CANCEL MY ORDER ONCE PLACED?
Unfortunately, after the transaction has been processed, we are unable to cancel or alter the order.  Once an order has been placed, we are unable to amend any discount codes or partially refund any payments. If you have purchased the incorrect size, please email contact@babylemonadestore.com.au immediately and we will try our best to accommodate your request however we are unable guarantee any changes.

IMPORTANT By placing an order online and successfully completing checkout, you are agreeing to our returns and shipping terms. If you are unsure of anything, please do not hesitate to call us on 0422 241 056