SHIPPING AND RETURNS
Within Australia we ship via Australia Post. Delivery is Standard shipping with tracking, and is not an Express service, however an Express shipping option is available at checkout. Once you have placed an order you will receive a confirmation email with the details of your order. It will then be processed and dispatched within 3 business days. Once dispatched, we will send you an email with tracking details.
Standard delivery is normally and approximately between 1 - 7 business days after your order has been processed. For some orders being delivered to rural/country postcodes in Western Australia, Northern Territory, and Victoria and South Australia , deliveries can take a few days longer, approximately 3 - 10 days
Express delivery within major metro and regional population centres is next business day. For delivery to rural/country postcodes in Western Australia, Northern Territory, and Victoria and South Australia please allow extra time, as your postcode could be outside the guaranteed express postal next day network. Please check at www.auspost.com.au to see if your postcode is within the next day delivery postcodes if you are selecting express shipping
PLEASE NOTE any order made on the weekend or public holiday will be processed on next business day.
International Shipping will be sent using DHL. Please note delivery schedules vary depending on the destination country. Once goods have been assigned a tracking number, we recommend you track the goods via DHL website.
IMPORTANT By placing an order online and successfully completing checkout, you are agreeing to our returns and shipping terms . If you are unsure of anything, please do not hesitate to call us on 0422 241 056
If you are not happy with your purchase then you are able to return the goods within 14 days to receive a store credit.
Please note we don't refund for change of mind.
If your goods are faulty then we are happy to exchange or give a full refund if exchange is not possible.
To be eligible for a return, your item must be unused and in the same condition that you received it including all tags and packaging.
Please email Baby Lemonade Store for a return authority number prior to posting your goods.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If goods are deemed to have been worn or a fault has occurred while in the purchasers possession then refund or exchange is deemed void. This will be at the discretion of Baby Lemonade Store.
Any item that is returned more than 14 days after delivery will not be accepted for refund/exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, and the item is deemed faulty, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, and you will receive notification via email.
Only regular priced items may be refunded or exchanged, unfortunately sale items or items purchased using a discount code cannot be refunded/exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange the same item for a different size then you will need to re-purchase the different size using your return credit. If you need to communicate with us on sizing then send us an email at email@example.com
All goods must be returned via traceable method to Baby Lemonade Store
All returns must be sent with a traceable method to ensure documented delivery. No responsibility is taken by Baby Lemonade Store for returned goods lost in transit.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
INTERNATIONAL ORDERS + SHIPPING
Please note it is the responsibility of the buyer to pay all import taxes and charges associated with their order for their relevant country. Baby Lemonade Group Pty Ltd charge your for the cost of the shipping only.