Once you have placed an order you will receive a confirmation email with the order number and details of your order. Your order will then be processed and dispatched within 3 business days. Once dispatched, you will receive a shipping email with tracking details. If your order has been sent with Shippit you will then receive further updates from shippit regarding your delivery. All our orders are shipped out with a simple business card inside. As an environmentally friendly action we have implemented a paper free service for your orders. All relevant information will be communicated via email and within your order and Baby Lemonade Store account.
Within Australia, we ship via both Australia Post and Shippit.
Orders over $200, will receive complimentary Delivery, and will be sent via Standard Shipping with tracking, please note, this is not an Express service. Australia Post Standard delivery is approximately between 1-10 business days after your order dispatch. For deliveries to rural/country postcodes in Western Australia, Northern Territory, Victoria and South Australia, deliveries can take a few days longer, approximately 3-14 days
All parcels are sent with the Authority to Leave. If you would like to select signature required, please do so on the tracking confirmation link. Please note, goods being sent to a parcel locker or PO box can only be sent via Australia Post. During peak sale periods extend delivery times may be apparent.
Australia Post do not consistently update their tracking for standard shipment parcels. If 14 days have passed and there has been no update, please contact us via email@example.com so we can instigate a search with Australia Post. Alternatively, you can also contact Australia Post and then provide us with the Claim number so we can also assist you.
Please note it is the responsibility of the buyer to pay all import taxes and charges associated with their order for their relevant country. Baby Lemonade Group Pty Ltd charge you for the cost of the shipping only. International Shipping will be sent using Australia Post Global mail (depending on the service and country that you select). Please note delivery schedules vary depending on the destination country. Once goods have been assigned a tracking number, we recommend you track the goods via Australia Post website. As a reminder, at this time, international transportation capabilities remained capped, leaving some deliveries times to be extended.
Please note it is the responsibility of the buyer to pay all import taxes and charges associated with their order for their relevant country. Baby Lemonade Group Pty Ltd charge you for the cost of the shipping only.
RETURNS POLICYQ. HOW DO I RETURN MY GOODS?
At Baby Lemonade Store, we want you to love each and every one of your pieces. If you change your mind then we are happy to give you the option to return your goods for a credit voucher or refund within our returns criteria (see below). If you choose to receive a credit voucher, please make a note in your return you will receive an additional $15-voucher towards your next purchase. To initiate your return process, please email us at firstname.lastname@example.org with your order number.
Return Shipment is at the cost of the purchaser. Once items are delivered to warehouse, please allow up to 3 business days for processing.
It is important to note; by successfully completing checkout, you have agreed to the terms outlined here. If you are unsure or require further clarification, please don't hesitate to reach out to our team at email@example.com
Due to limited stock holdings and high-volume turnover, we are unable to offer exchanges. Please note, at this time, we are unable to hold items during the return process. If you are wishing to exchange this can be completed in-store with us at Pacific Fair, located on the Gold Coast.
If you wish to exchange or process alternative return methods, and are local you to our Gold Coast store location, you can visit us at Pacific Fair and one of our gorgeous girls will assist you with this process. Please visit within 14 days of shipment delivery and bring a printed or digital copy of your order information.
Q. MY ORDER IS FAULTY, WHAT DO I DO?
We try our best to thoroughly inspect all items prior to shipping however, if you receive an item believed to have a manufacturing fault, please send photos and an explanation of the issue to firstname.lastname@example.org within two days of receiving your order. The item will then be reviewed, and we may request the item be returned. Once your item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved and the item have been deemed faulty, your refund will be processed through your original method of payment. This will also include refund of freight charges. You will receive notification of via email. In addition, where possible, we will look to source a replacement.
We will process your return within 5 business days of your item(s) being delivered to us. Once your return has been processed, you will receive an email notification your credit or refund has been processed. Credit notes are valid for 6 months from the date of issue. Credit notes not used within 6 months can be extended upon request. Credit notes can be used across our entire range.
Yes – customers will be responsible for all postage fees. We don’t refund delivery charges, or the cost of returning products unless the product is deemed faulty. Any items being returned will need to be thoroughly packaged in a similar manner to how they were originally delivered to ensure damage during transit is avoided. If the package does not reach us safely, we will not be able to complete a refund or credit. We recommend sending your parcel via a traceable method to provide peace of mind. Please retain proof of postage until you have received confirmation that your return has been successfully processed. Baby Lemonade Store cannot be held responsible for goods that may be lost or damaged during the return shipping process.
Sale items are priced to clear so please choose carefully as we don’t accept returns on sale items unless deemed faulty. Under Australian Consumer Law we’re not required to provide a refund or replacement on sale items if you change your mind. This includes change of mind in regard to the size or fit of your product.
If the item is purchased utilising a one-off discount code, to the value of 10% or less, we will treat this return in the same manner as a full price item. If the item is an already reduced sale item or purchased with a discount greater than 10%, it does not qualify for a return. This applies both online & in-store.
Unfortunately, after the transaction has been processed, we are unable to cancel or alter the order. Once an order has been placed, we are unable to amend any discount codes or partially refund any payments. If you have purchased the incorrect size, please email email@example.com immediately and we will try our best to accommodate your request however we are unable guarantee any changes.
IMPORTANT By placing an order online and successfully completing checkout, you are agreeing to our returns and shipping terms. If you are unsure of anything, please do not hesitate to contact us via email: