Q. DOES MY ORDER QUALIFY FOR A RETURN?
To be eligible for a refund, your return request must be made within 5 Days of receiving your full-priced goods. If you contact us after 5 Days, you are eligible for a credit voucher only.
All applications for returns must be made within 14 days of receiving your item to be eligible for return.
Items must be received back by us within 14 Days of receiving your order.
Orders posted after this time, are eligible for credit only.
Once your return has been successfully processed, you will receive an email with your credit voucher, or refund notification. Refunds will be processed via the original method of payment.
Items must be returned in original condition, including tags.
Non-returnable items:
Swimwear
Earrings
Hair Elastics
PRE- SALE ITEMS
Items purchased on Pre-sale can only be returned for store credit.
Baby Lemonade Store reserves the right to deny a return if item(s) returned have been used, soiled, worn or damaged in any way, or have any form of excessive hair, perfume, or scents left on the fabric.
Goods not returned folded neatly and in their original packaging will not be eligible for a refund.
Damaged goods will be returned to sender.
You will be notified via email if your returned items are not suitable for refund and given 24 hours to respond before the credit it processed.
Return Shipment is at the cost of the purchaser. Once items are delivered to warehouse, please allow up to 3 business days for processing.
It is important to note; by successfully completing checkout, you have agreed to the terms outlined here. If you are unsure or require further clarification, please don't hesitate to reach out to our team at contact@babylemonadestore.com.au
Q. CAN I EXCHANGE MY ORDER?
Due to limited stock holdings and high-volume turnover, we are unable to offer exchanges. Please note, at this time, we are unable to hold items during the return process. If you are wishing to exchange this can be completed in-store with us at 31B Connor St, Burleigh Heads located on the Gold Coast.
Q. CAN I RETURN IN-STORE?
If you wish to exchange or process alternative return methods, and are local you to our Gold Coast store location, you can visit us at 31B Connor St, Burleigh Heads and one of our gorgeous girls will assist you with this process. Please visit within 14 days of shipment delivery and bring a printed or digital copy of your order information.
Q. MY ORDER IS FAULTY, WHAT DO I DO?
We try our best to thoroughly inspect all items prior to shipping however, if you receive an item believed to have a manufacturing fault, please send photos and an explanation of the issue to contact@babylemonadestore.com.au within two days of receiving your order. The item will then be reviewed, and we may request the item be returned. Once your item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved and the item have been deemed faulty, your refund will be processed through your original method of payment. This will also include refund of freight charges. You will receive notification of via email. In addition, where possible, we will look to source a replacement.
Q. HAVE YOU RECEIVED MY RETURN?
We will process your return within 5 business days of your item(s) being delivered to us. Once your return has been processed, you will receive an email notification your credit or refund has been processed. Credit notes do not have an expiry date and can be used online or instore. Credit notes can be used across our entire range.
Q. DO I NEED TO PAY FOR RETURN POSTAGE?
Yes – customers will be responsible for all postage fees. We don’t refund delivery charges, or the cost of returning products unless the product is deemed faulty. Any items being returned will need to be thoroughly packaged in a similar manner to how they were originally delivered to ensure damage during transit is avoided. If the package does not reach us safely, we will not be able to complete a refund or credit. We recommend sending your parcel via a traceable method to provide peace of mind. Please retain proof of postage until you have received confirmation that your return has been successfully processed. Baby Lemonade Store cannot be held responsible for goods that may be lost or damaged during the return shipping process.
Q. CAN I RETURN SALE ITEMS?
Sale items are priced to clear so please choose carefully as we don’t accept returns on sale items unless deemed faulty. Under Australian Consumer Law we’re not required to provide a refund or replacement on sale items if you change your mind. This includes change of mind in regard to the size or fit of your product.
Q. CAN I RETURN ITEM(S) PURCHASED WITH A PROMOTIONAL CODE?
If the item is purchased utilising a one-off discount code, to the value of 10% or less, we will treat this return in the same manner as a full price item. If the item is an already reduced sale item or purchased with a discount greater than 10%, it does not qualify for a return. This applies both online & in-store.
Q. CAN I ALTER OR CANCEL MY ORDER ONCE PLACED?
Unfortunately, after the transaction has been processed, we are unable to cancel or alter the order. Once an order has been placed, we are unable to amend any discount codes or partially refund any payments. If you have purchased the incorrect size, please email contact@babylemonadestore.com.au immediately and we will try our best to accommodate your request however we are unable guarantee any changes.
Q. MY ITEM IS PRE-SALE
Please note any items ordered on pre-sale will have the expected date range for shipment on the page. Please note we will update you via socials and email to any date changes if they occur.
Any orders placed with an in stock item and pre-sale item, will be held and shipped out at one time. If you would like to split the deliveries please contact us via email and we will happily ship the items separately. Please note, this will incur postage charges.
Please note cancellations on Pre-sale orders are not accepted.
Pre-sale orders are only eligible to be returned for store credit.